Frequently Asked Questions
Q: How do you ensure my safety from COVID?
A: Your health and safety is extremely important to us. In addition to strict cleaning protocols, we ensure adequate spacing between members and do not allow members to share equipment.
Q: Is the first session free?
A: Yes. The first session is on the house! We are very confident that you will see the awesome benefits that Fitness Artist has to offer. During your first session we will give you a tour of our studio, discuss your goals and obstacles, and bring you through a brief assessment to see what your fitness foundation is.
Q: How early should I show up to my session or class?
A: Please arrive at least 10 minutes early to allow for equipment reservation, secure your workout area and get a grasp of the workout provided by our fitness professional.
Q: How do you pair me up with my fitness professional?
A: We pair you with our fitness professionals based on many factors including; what’s important to you, your goals, gender preference, current fitness level, and your personality type.
Q: What if my fitness professional isn’t a good fit?
A: If you don’t feel your fitness professional is a good fit, don’t fret! We have an arsenal of amazing professionals at your disposal. While we stand by each our teammates expertise and credentials, we know that people connect with people on different levels and this is a personal experience. You deserve a professional who brings out the best in you! All you have to do is contact our Client Relations Specialist (email@example.com) and we will not rest until we find your personal fitness hero!
Q: Can I train with different fitness professionals?
A: Of course! In fact, we encourage it. Each professional has such great certifications and specializations, why limit yourself to one? We want you to get as many benefits as you can from being part of our culture and training with our diverse team!
Q: Do you offer nutrition plans?
A: Of course, we do! We are here for all of your wellness needs! We offer customized nutrition plans created by our Registered Dietitian based on your dietary needs and goals. Check out our Palate Nutrition Program Options.
Q: Do you offer payment plans?
A: Yes, we do. Our #1 priority is helping you reach your fitness goals. Speak with our Client Relations Specialist for more information (firstname.lastname@example.org).
Q: Do you offer refunds?
A: Unfortunately, we do not offer refunds. Training Programs are offered at discounted prices to benefit our clients. Each package is valid spanning from 1-4 months after purchase.
Q: What if I want to cancel my training?
A: You may cancel your membership at any time for the following reasons:
MEDICAL: If your doctor finds you medically unable to work out for more than six months, we will just need a letter from your physician. They do NOT need to give us specifics, just their medical opinion that you are unable to work out for at least six months. You may request a cancellation form and send it to our Client Relations Specialist (email@example.com). Please include your most recent contact information in case we need to follow up with you.
RELOCATION: If you relocate more than 25 miles away from our 1581 Route 9, Clifton Park, NY Fitness Artist facility, you may cancel your membership with proof of relocation, such as a utility bill, lease or deed to a house, or a letter from your human resources department stating that you have been relocated to another region.
PREGNANCY: If your doctor feels you are medically unable to workout during your pregnancy, you can request a medical freeze for up to nine (9) months. You must provide a doctor’s letter at the time of requesting a pregnancy freeze.
Q: What is your cancelation policy?
A: Sculpt and Shape Private Training-
We have a 24 hour SCULPT and SHAPE cancellation policy. At Fitness Artist, we understand that schedules can be hectic, and some appointment cancellations or rescheduling may be unavoidable. However, in order to respect both yours and our fitness professionals time; we ask that you cancel or reschedule any appointments before 24 hours of the start time. If you cancel your reservation without 24 hour notice, a session will be deducted from your program. Canceled sessions cannot be switched within the 24 hour window in MindBody. If you need to cancel a reservation, please call the Fitness Artist phone line at 518-497-5440. In the case where a SHAPE client cancels without 24 hour notice, the other client in the group will be given the option to train without him/her. If they so choose to do so, they will be charged $40 for a Private Sculpting Session.
A: Sweat Group Class Training
We have a 4 hours class cancellation policy. Clients can cancel up to 4 hours before your class start time. There will be a $10 late charge for all cancellation requests without a 4 hours notice. Please log in to the MindBody app if you need to cancel. If you have any questions, please call the Fitness Artist phone line at 518-497-5440. Canceled sessions cannot be switched within the 4 hour window in MindBody. However, you may show up as a walk-in for another class that same day and if a spot is available, it’s yours. If a class you’d like to take is full, we highly recommend putting yourself on the waitlist. In order to do so, you must purchase a class or series. If a spot opens, you will be added to the class and will receive an email confirmation. To check your waitlist status, log in to your account, select My Info and click My Schedule. If you got into the class it will say “WAITLIST UNCONFIRMED.” If you do not want this class, be sure to remove yourself or notify us and we’ll cancel your reservation.
Q: In the event of inclement weather, will I still be charged?
A: Your fitness professional will communicate with you the day prior to discuss rescheduling options. We don’t want you to sacrifice your safety to workout. After all, your health and safety come first!
Q: What if I’m late to my session?
A: In a perfect world, time wouldn’t matter. Unfortunately, our fitness professionals schedules are based on a very strict clock as we serve clients back-to-back. Respecting our client’s time is taken very seriously. Sitting in a waiting room at the doctor’s office can be incredibly time consuming and aggravating. With this in mind, we do our best to make sure appointments start and end promptly. In the chance that your fitness professional has an open slot after your scheduled session, they may be able to extend the time frame to assist you in rare cases.
Q: Are classes unlimited?
A: Yes, we offer a SWEAT Unlimited Class Membership. We also offer class packages. Please inquire by filling out our Contact Us Form.
Q: Do you offer Child Care?
A: No. Due to COVID, we have cancelled our Child Watch program. However, in order to serve you, you can bring your child with you to our Private or SWEAT Classes. We ask that your child is well behaved and does not disrupt our other members workout experience.
Q: I’m new to exercise; do you have classes that are for beginners?
A: We have classes and fitness professionals for everyone. We serve clients from every walk of life in any stage of their fitness journey. All of our classes offer modifications for the complete novice all the way to the professional athlete.
Q: Do you allow clients to train without instruction?
A: No. All training at Fitness Artist is instructed by one of our fitness professionals. We take your health and safety very seriously. There is no open gym where you can freely use our equipment.
Q: How are you different than going to the gym?
A: We pride ourselves on being different from a gym. Trust us, we don’t enjoy going to the gym either! Fitness Artist offers something for most everyone. From private and semi private to group classes, our programs are customized to your individual fitness needs.
Q: What is your community involvement?
A: We are committed to community improvement and are always looking for ways to contribute and give back. We participate in events and provide donations as well as try to raise awareness for great causes. If you have an organization you’d like us to contribute to, please contact us firstname.lastname@example.org.